About the various hotel services

For your stay


Check In・Check Out

Check In3:00p.m.
Check Out11:00a.m.

About the guestrooms

No-smoking rooms423rooms

*Please request when making a reservation

Toilet with bidet functionAll guestrooms equipped with toilets with bidet functions
Extra bed¥3,500(incl. tax and service)
Internet connection Wi-Fi (wireless LAN connection)
Free LAN cable connection
*When utilizing this service, please use your own computer.
*When using the wireless LAN (Wi-Fi) connection, difficulties may occur due to weak signals caused by simultaneously use by numerous other guests.
*The guest shall be responsible for the security settings on his or her computer when using the service.
*Please note that the hotel cannot be held responsible for any loss or damage that may occur as a result of any unanticipated disruptions to the connection provided by this service.
*The illegal downloading or uploading of copyright-protected material (images, videos, music, text, software etc.), and the use of file-sharing software are prohibited.
Rental items


  • Comb
  • Sewing set
  • Shaving foam
  • Cosmetics set for male(Hair tonic/Hair liquid/After shave lotion)
  • Cosmetics for women(Make-up remover/Facial cleanser/Toner/Moisturizer)
  • Nail-polish remover

■Daily necessaries

  • Thermometer
  • Ice pillow
  • Nail clipper(For men/For women)
  • Weight scale
  • Extension cord
  • Corkscrew
  • Wine opener
  • Umbrella
  • Board game sets of lgo & Shogi
  • Wheelchair(in-hotel use only)
  • Sphygmomanometer
  • Magnifying mirror
  • Rental games

■ Items for children

  • Baby bed(¥1,500)
  • Bed guard
  • Night wear for children
  • Slippers for children
  • Toothbrush for children
  • Toothbrushing glass for children

■ For young children

  • Night wear
    S size: for infants: 80 - 100 cm
    M size: for early elementary school students: 100 - 120 cm
    L size: for middle elementary school students: 120 - 140 cm

■ For newborn/small babies

  • Children's 2-way chair (for children aged 7 months to 5 years)
  • Bath chair with mat (for babies aged 2 to 4 months) *Not available in some rooms.
  • Kids' Land (for children aged 6 months to 3.5 years) *Not available in some rooms.
  • Diaper bin
  • Baby wipe warmer
  • Baby nail scissors
  • Auxiliary toilet seat
  • Baby hanger
  • Toiletry stepstool

■ Maternity support items

  • Hug pillow
  • Maternity bellyband
  • Maternity pajamas M/L/LL (dress length: 100 cm)
  • Leg support (Medi Qtto)

■ Bed clothes

  • Blanket
  • Low rebound pillow
  • Buckwheat pillow
  • Japanese night wear
  • Relaxed wear(S・XL Size)
  • Feather allergy-safe duvet king size (polyester 100%)

■ Electrical appliances

  • Iron and Ironing board
  • Trouser press
  • Humidifier
  • DVD/CD player
  • Desk lamp
  • Plug adaptor
  • Heater
  • Electric fan
  • Hair dryer
  • Curl hair dryer
  • Charging adaptor for cellphone
  • Rental PC(¥1,000)
  • Cyclone vacuum cleaner (exclusively for vacuum-sealing clothes)
  • Shoe/boot dryer
  • PC mouse

*Limited numbers available; please reserve at the Reception or via the phone or enquiry form.

TV Channel guide

■Regular Channels
HBC / NHK Education / NHK General / STV / HTB / TVH / UHB

■BS Channels
BS1 / BS Premium / BS Nitere / BS Asahi / BS-TBS / BS Japan / BS Fuji / BS11 Digital / Twell V

■Satellite television channels

In-hotel services

Room service

Hours availableMorning room service (every day) 7:00a.m. - 10:00a.m.(last order)
Night room service5:00p.m. - 11:00p.m.(last order)


Hours available daily returnMon. to Sat. before 11:00a.m.
Public holidaysbefore 10:00a.m.
Press service8:00a.m. - 6:00p.m.
*On Sunday, only our press service is available.(8:00a.m. - 6:00p.m.)

Home delivery

Location1F Annex building
Hours available7:30a.m.-1:00p.m.
*Deadline for same-night deliveries is 6:00p.m.
Cardboard boxes available (fee required)/¥518・¥410

Automatic currency exchange machine

LocationLocated next to the Reception Desk
Times available24 hours
Currencies handledUnited States Dollar (USD)
Euro (EUR)
Hong Kong Dollar (HKD)
Singapore Dollar (SGD)
Thai Baht (THB)
Chinese Yuan (CNY)
New Taiwan Dollar (TWD)
Korean Won (KRW)
Exchange only available from the above currencies to Japanese Yen (JPY)

Memorial Library

Location1F Annex building
Hours availableOpen for viewing
The history of Sapporo Grand Hotel

See here for details

Grand Arcade

Location2F East building
Hours available9:30a.m. - 8:00p.m.
Barbershop, boutiques, etc.
Closed 3rd Monday of the month.

See here for details

Business Center

Location1F Annex building
ServiceCoin-operated computer/Internet service/Printing/Copying/FAX

See here for details

Aroma treatment & massage in the guestrooms

■Aroma treatment
Hours available6:00p.m. - 4:00a.m.
FeeFrom ¥11,000 per 60 min. (incl. tax)
Extended time fee¥6,000 for each 30 min.
Fee for assigning specified persons¥2,000
Please enquire when making a reservation TEL:0120-350-798
Hours available3:00p.m. - 1:00a.m.
Fee¥4,800 per 20 min. (incl. tax)
Extended time fee¥2,800 for each 20 min
Fee for assigning specified persons¥2,000
reservationReservations can be made at reception

Car rentals

Location1F Annex building, 1F Main building
Hours available9:00a.m. - 6:00p.m.


Location4F East building
Hours available Sun. to Thurs. 11:00a.m. - 8:00p.m.
Fri. Sat. the day before a holiday 10:00a.m. - 10:00p.m.
*Depends on the menu.

Breakfast guide

Western & Japanese Style Buffet

Northern Terrace Diner [1F, East Bldg.]
6:30a.m. - 10:00a.m.

Western & Japanese Style Buffet (Grilled Menu)

Hokkaido Dining BIG JUG [1F, Annex Bldg.]
7:00a.m. - 10:00a.m.

Healthy Breakfast(Japanese-style)

Garden Dining WARAKU [4F, Main Bldg.]
7:00a.m. - 10:00a.m.

Japanese-style set menu

Garden Dining WARAKU [4F, Main Bldg.]
7:00a.m. - 10:00a.m.

Rice porridge set menu

Garden Dining WARAKU [4F, Main Bldg.]
7:00a.m. - 10:00a.m.

GRANVISTA Hotels & Resorts Co., Ltd.

© 2018 GRANVISTA Hotels&Resorts co.,Ltd. All Rights Reserved.